Should law firm sites include attorney contact information and e-mail addresses, just the firm’s general contact information, or fillable generic forms to send to the firm?

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It can include all of the above, or it can include none of the above. It really depends on the law firm. Some firms promote a cultural of allowing clients to contact partners and associates (whether its electronically or via the phone). Other firms shield information and only have a direct point of contact with a senior partner. If your firm is open and wants calls or emails to anyone, then post everyone’s info. If your firm wants a single point of contact, then put the partner’s info or generic contact info for the firm.

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