If you are ever unsure of what browser you are using and/or the specifics at which you are viewing a webpage, the following is a great resource: https://www.whatismybrowser.com/.

With this website, you can see:

• The browser you are using
  • The browser version
    • Is the browser out of date? 
• The size of the screen you are viewing 
• If certain settings are enabled / disabled 

If you are seeing something on your website that seems “broken” or are having difficulty sending a screenshot, then the aforementioned website is also a good option to allow us to assist. 

Once we receive the information, we can get a better understanding of what you might be seeing.  

How do you send this information? 

All you need to do is:

1. Open the link ( https://www.whatismybrowser.com/ )
   1. This will automatically compile the information needed 
2. Copy / paste the link or “Copy URL to clipboard” and send that back to us in an email
   

Some common issues we see:

• Your browser is out of date and needs to be updated
• JavaScript is turned off 

Once we have the information from the website, we can try and debug / replicate the issue. If we are still unable to solve the problem, we will further debug or come up with other solutions.

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